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Failure Details
Hardware
Software
Diagnosis
Documentation
Max. of 20MB per file
Submit Ticket

Thanks for your support request!

Our team will get in touch as soon as possible.

BEFORE YOU SUBMIT

Get better support

The more detail you include, the faster our team can diagnose and act. A serial number and a clear failure description improve our support time.

Include your ROV system ID
Found on the label on the ROV body or in your delivery documents.

Describe what happened
When did it occur? What were the conditions? What did you already try?

Attach relevant files
Photos, videos, or log exports help our technicians assess remotely before calling in parts.

After submitting, you'll receive a confirmation with your ticket number. Our team responds within agreed SLA times. You can track your ticket status through this portal.